RETURN & REFUND POLICY

Last Updated: September 17, 2026

At ZYRA CARE, we want our customers to receive their orders in good condition and as expected.

Because our products include personal-care and hygiene products, returns may be subject to hygiene and safety restrictions.

Damaged or Incorrect Orders

If you receive:

• A damaged product
• A product damaged during delivery
• An incorrect product
• A missing item

please contact us as soon as possible after delivery.

Please provide:

1. Your order number
2. Your name and phone number
3. Clear photographs of the product
4. Clear photographs of the packaging
5. A description of the problem

Our team will review the issue and determine the appropriate resolution.

Hygiene Products

For health, hygiene, and safety reasons, opened or used personal-care products may not be eligible for return or exchange.

Products should remain unopened and unused where a return is permitted.

Change of Mind

If you simply change your mind after receiving a product, the order may not qualify for a return, particularly where the product is a personal-care or hygiene item.

Refunds

If a refund is approved, ZYRA CARE will communicate the applicable refund process directly with the customer.

Refund timing may depend on the payment method and processing arrangements.

Return Shipping

Where a return is approved because of an incorrect or damaged item, ZYRA CARE will advise the customer regarding the return process.

Returns made for other reasons may be subject to applicable return or delivery costs.

Important

Do not send products back without contacting ZYRA CARE first. Unauthorized returns may not be accepted.

WhatsApp / Phone: 03277289839